Opting out of marketing texts

[AndyKay1]

I keep getting text messages informing me that I need an add-on pack if I want to use data on my phone.

I don't want to use data on my phone so I texted STOP to 1234.

I received a text saying this number was no longer in operation and to use 2040.

I texted STOP to 2040.

I still get test messages informing me that I need an add-on pack if I want to use data on my phone.

I texted STOP to 2040.

I received a text saying this number was no longer in operation and to use 1234.

EE have been directing me between these two numbers for months now.

What do I have to do to opt out of marketing texts?

[XRaySpeX]

@Linzi_H : On PAYG you can't toggle mobile data under Settings & Permissions.

[Linzi_H]

Thanks for the heads up there @XRaySpeX

@AndyKay1 The toggle off online doesn't seem to be an option, but try replying STOP to the text prompt and let me know what happens.

Linzi 😊

[AndyKay1]

I couldn't find a "settings and permissions" in my profile. This may be because I don't have the app on my phone and I'm using the PC web page, but I noticed a later message from XRaySpeX to say it was not possible anyway.

As I recall when I first received the message I replied directly with a STOP text, and was redirected to 2040. I'll try that again when the problem reappears.

Thanks.

[Linzi_H]

Thanks so much @AndyKay1 

Let us know how it goes! 

Linzi 😊

[AndyKay1]

Hi Linzi.

Just to tie up loose ends, I received the text again today saying "To use data on your phone you'll need an add-on or pack. Click here to buy [...]"

I replied immediately with "STOP"

I received the following reply: "You've text the wrong number. Text STOP to 1234 to opt out from Marketing."

Looks like I have to just put up with these intrusions.

Thanks for your help.

Andy.

[Getstuffed]

I have been asking EE to stop sending text and email marketing messages since December 2025.  I've responded STOP to 60172 but the messages still keep coming.   Getting fed up receiving the marketing messages when I never agreed to receive them.  I have tried calling to request the messages stop but still no change!

[Leanne_T]

Hi there @Getstuffed 

Thanks for posting on the community. 

I'm sorry the messages have not been stopped, we would like to get this looked into. To do this, please get back in touch with our customer service guides and they can check your account settings to make sure the marketing texts are stopped. 

Leanne.