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Only 1GB

calvinfu09
Investigator
Investigator

‎18-11-2022 12:48 PM

Hi team,

I topped up £10 as usual and my usual pack should be 4GB data + around 6GB worth of free boost.

however on the app it shows that I have only got 1GB? Could you please advise?

I know there are these 1GB free data when you top up and would that be the reason why? If so, after i finish the free 1GB will I still have access to my normal 4+6GB data and minutes ?

 

0 Helpful
4 REPLIES 4
Leanne_T
EE Community Support Team

‎18-11-2022 02:42 PM

Hi @calvinfu09

Thanks for coming here. 

If you text BALANCE to 150, what does the reply show? 

Leanne 🙂

0 Helpful
calvinfu09
Investigator
Investigator
In response to Leanne_T

‎18-11-2022 07:20 PM

Hey Leanne,

With the text to 150, it seems fine and it shows I have access to my usual data and minutes (6+4GB) so it must be a glitch in the system on the app ? I’ll revert back if it’s really just 1GB but thanks for your help 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to calvinfu09

‎18-11-2022 08:01 PM

MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances. EE are supposed to be looking into it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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j0hnh
Established Contributor
Established Contributor
In response to XRaySpeX

‎19-11-2022 10:23 AM

You must have read my mind “MyEE is not reporting usage correctly at the mo” I have been wondering?

I have 2 iphones with Pack5 and Pack15 which both show 0GB in MyEE.

 My Router on  ConnectedSIM says “something has gone wrong.

Although my ipad on a DataSIM 30GB AddOn seems to be displaying OK. 

All 4GEE PAYG accounts.

John 

Go figure

 

 

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