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Cannot make calls or access plans or bills/etc

I currently cannot make or receive callsWhen trying to check to make sure the bills/plan is okay, I get the response This service isn’t working right nowWe’re working hard to get it up and running. Try again later, visit our website or get in touch i...

LucCal by • Visitor
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2 x EE Home Phone Adapters, neither contect to hub.

I need to connect my landline to my Smart 2 BT Hub after the move to EE. I could not use a cable without drilling holes in the walls and I don't think the wife would be too happy with that anyway. So plan B, use an EE adapter. I plugged it in for a f...

ajw1100 by • Investigator
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Resolved! Order status. Website not much help.

Ordered fibre - order status page doesn't work - not a very good advert for EE!Any estimate of when this will be working again? thanks

gfb8846 by • Contributor
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EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

I've just had EE install Wi-Fi into my property.The WIFI 7 Pro router works fine, the Pro extender doesn't pair with the Pro Hub.I've had two techs visit my property and change both Pro Router & Pro Extender twice, the extender will still not pair wi...

TA65 by • Visitor
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How to assigna Static IP Address

Hi.I've recently got EE Full Fibre 900 to the property. When I was discussing this option with staff at EE, over the phone (names and email addresses obtained) I was told, with confidence, that I could get a static IP address which is important for w...

Recommendation of excellent customer service

As a loyal EE customer and professional Google reviewer, I feel compelled to share my customer experience from my visit on Tuesday, May 20th, at 4 PM at your Crawley branch, with Taylor and Jess. I arrived at the store an hour before closing because ...

SMS from EE

I’ve received the message saying:  EE: We were unable to process your payment, please update your billing at <link removed> I’ve paid my recent bill and new one is on January…  Is this a scam? What if I clicked on this link and logged in?  Thanks 

Losing my number

 Hello, I have recently been told I will lose my number. I am a student who is currently on an authorised leave from uni, and am travelling around outside the UK. I am on a pay as you go sim, and havent made a purchase in a while as I primarily use a...

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