No signal or data

hortonsassembly · ‎18-01-2023

Hi,

I am on pay as you go and have 30GB of data however since last night it’s not connecting to the internet. I also have no signal but can still call and text? I have restarted the phone, reset the network settings and took the sim card out, please help?

Thanks

bristolian · ‎18-01-2023

Mobile data uses the same network signal as calls & texts, so if you have no coverage then the only way you will be able to make & receive calls is by using WiFi-calling. If you've removed the SIM, it will stop WiFi-calling from working.

If you are using WiFi without a SIM, it follows that your internet connection has nothing to do with EE's mobile network.

hortonsassembly · ‎18-01-2023

There is a SIM card in the phone however I can’t use my data but I can make calls and send texts

XRaySpeX · ‎19-01-2023

What does texting AL to 150 from it fully report verbatim (it is free)?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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