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No credit with subscription pack

Mike394
Investigator
Investigator

‎12-01-2025 05:11 PM

I bought a £15 subscription pack on your site, paid the money, had confirmation email, pack came, followed instructions, set up app, but even though you have taken £15 for the pack, I have no credit.. if I’ve paid £15 where is the credit? 

0 Helpful
14 REPLIES 14
Plymouthbloke1
Established Contributor
Established Contributor

‎14-01-2025 11:26 AM

If you try and make a call to a landline or another mobile, does the call connect or does it say you’re out of credit?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Plymouthbloke1

‎14-01-2025 12:07 PM

You need 25p to call CS from PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Mike394
Investigator
Investigator
In response to Plymouthbloke1

‎15-01-2025 06:11 PM

Said no credit. Thankfully after days of trying to sort this, managed to get EE on the phone and they fixed it at their end. All working now. Cheers.

0 Helpful
Mike394
Investigator
Investigator
In response to XRaySpeX

‎15-01-2025 06:13 PM

Hi, EE fixed it after days of trying to contact them, they fixed it over the phone. What to thank you for your help with this. All the best.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Mike394

‎15-01-2025 06:20 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful