No credit with subscription pack

[Mike394]

I bought a £15 subscription pack on your site, paid the money, had confirmation email, pack came, followed instructions, set up app, but even though you have taken £15 for the pack, I have no credit.. if I’ve paid £15 where is the credit? 

[Plymouthbloke1]

If you try and make a call to a landline or another mobile, does the call connect or does it say you’re out of credit?

[XRaySpeX]

You need 25p to call CS from PAYG.

[Mike394]

Said no credit. Thankfully after days of trying to sort this, managed to get EE on the phone and they fixed it at their end. All working now. Cheers.

[Mike394]

Hi, EE fixed it after days of trying to contact them, they fixed it over the phone. What to thank you for your help with this. All the best.

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.