No 5G for Pay as you go

[Cmckue]

 

There is no 5G available for those EE customers on Pay as you go which I am highly disappointed about especially when EE are supposed to be prideful on there strong reliable speeds, EE please change this because is not fair that we do not get the value that we pay for regardless of being on Pay as you go.

P.S. I do not even get full bar 4g sometimes it is like 1 or two bars which further agitates me

[Rach_H]

Hi @robh661,

Welcome to the Community!

I'm sorry to hear about the trouble you're hving with your service both at work and at home, but I am glad to hear our Wi-Fi Calling option is helping you to stay connected. Have you been able to raise the issues you're having with our Technical team, so they can look into why this is happening?

Rach

[bristolian]

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@robh661 wrote:

Compared to the old BT Cellnet network, EE has very poor coverage, and they don’t seem to want to improve it either. 

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I've just ruined a perfectly working keyboard reading this. And wasted a good drink too.

[Winclouduk]

Three allow full 5g on all their tariffs pay and go as well as pay monthly. 

[Winclouduk]

I have a EE ESIM but for use when I don’t get three I’m signal on 5g

[Chris_B]

@Winclouduk  Ok,  what a different network does is up to them.    You’ll not get a faster connection with EE between 5G and 4G as the speed is limited to 25Meg on PAYG.   25Meg is still 25Meg it’s not going to make a difference 

[Winclouduk]

Yeah that’s rights Three uk doesn’t restrict any of its customers BUT I do find with three I get full signal even on 5g /(basic) and nothing has 

[samhiorns]

I guess people are just frustrated at the lack of value here. EE has the best reliability in my experience, but capping speeds at 25mbps 5G or not for the same price you can get 5G 100+mbps on another network means you can't just say 'EE doesn't', that's not a good enough reason for people to want to stick around.