New pay as you go sim

Beci · ‎10-12-2022

I have purchased a pay as you go sim from EE. The sim is activated but the £10 credit that came with the sim has still not been added. It’s been nearly 48 hours since activation, is there something more I need to do. I’ve got the EE ap and have also been checking via 150 but nii on credit. I would be grateful for some help regarding this. Thank you

Beci · ‎12-12-2022

Thank you for your reply. It came with the credit. I phoned them up to find the sim had been suspended for some reason. The lady tat I spoke to sorted it out for me and added the credit.

View solution in original post

Jon_K · ‎10-12-2022

Hi @Beci.

Where did you get the SIM?

WAs it supposed to have the £10 on automatically or did you get a voucher?

Jon

XRaySpeX · ‎10-12-2022

Could your credit have bought your Pack?

What does texting AL to 150 from it fully report verbatim (it is free)?

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Beci · ‎12-12-2022

Thank you for your reply. It came with the credit. I phoned them up to find the sim had been suspended for some reason. The lady tat I spoke to sorted it out for me and added the credit.

Beci · ‎12-12-2022

Thank you for your reply. It now sorted after a call to EE

Leanne_T · ‎12-12-2022

Thanks for coming back and letting us know @Beci

Leanne.