Pay As You Go Problems

Samuel130 · ‎11-12-2022

I got a PAYG SIM from EE a couple months ago and after suffering a lot of problems I want to close my account and make sure I will not be charged anything. I recently received a call from someone claiming to be from EE who claimed they could reduce my bill, and I took it. However, since then I have been unable to use the app (not the account holder, apparently), and I've had to pay a bill for something I never used. I've contacted two separate customer service agents who both provided an EE email address, but I've yet to receive a response, and it's been over a week. Could someone please tell me how I can ensure that I won't end up paying any more bills, and explain what I need to do to leave EE entirely? I'm hoping the community isn't as atrocious as the customer service.

XRaySpeX · ‎11-12-2022

It seems you were persuaded into taking out a contract with EE. You will need to contact EE giving 30 days notice of cancellation of your mobile contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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XRaySpeX · ‎11-12-2022

You don't have bills or a/c holders with PAYG.

Sounds like the call you took from someone claiming to be from EE but probably wasn't has somehow led you into taking out a contract with EE.

However if you do happen to remain on PAYG, text STOP REC to 150 to stop any recurring payments. Just for good measure text STOP PACK to 150 to stop buying the pack. If you are on contract these texts will fail. Report back!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Samuel130 · ‎11-12-2022

It appears as though they've failed as I've had no response.

XRaySpeX · ‎11-12-2022

It seems you were persuaded into taking out a contract with EE. You will need to contact EE giving 30 days notice of cancellation of your mobile contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Samuel130 · ‎11-12-2022

Oh dear. Well thanks for your help, anyway.

XRaySpeX · ‎11-12-2022

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.

I should discuss your situation with CS & claim you were misrepresented to by 1 of their agents.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Samuel130 · ‎11-12-2022

I'll be sure to do just that.