New debit card

[MikeH5]

I have a new debit card.  I'm trying to change the card on my EE account details but if I select 'remove card' I'm warned that this will cancel my monthly top up.  I simply want to replace the old card with the new card and continue with the top up.  How do I do this please?

[Bramble2302]

I have tried to edit my debit card details in 'Mange Cards@, but it only allows you to edit the card expiry date. I cannot find how to edit the long card number.

[Jon_K]

Hi @Bramble2302.

Are you able to remove a card and add it again with the correct number?

Jon

[Bramble2302]

Log in to MyEE and click on menu, then select Account Settings. On the new page scroll down and select 'Manage Your Account'. Your current debit/credit card details will be displayed and you have the option to Edit or Remove the card details. (Editing only allows you to alter the expiry date, not a new card number!)

If you want to reinstate your card again then go to your Home Page and select 'manage payment' on your pack (I have a pay as you go account). This leads you to page to fill in all your card details (again).

Hope this helps.

[cazeph]

Absolutely diabolical tried so many times to put my new card details in, spoke to someone on-line ended up going instore for them to do it AND they couldnt do it either! now I am giving someone else my business

[Leanne_T]

I am very sorry to hear this has happened and you have left EE @cazeph 

If you need any help in the future if you decide to come back to EE, please let us know. 

Leanne. 

[Phil641]

How do I do this 

[James_B]

Hi @Phil641,

Welcome to the EE Community. 🙂

How can we help today? Are you trying to change your direct debit details?

James

[doxx]

Jesus EE, There is no way to add a new card.

Your cards

You currently don't have any payment card registered.

There is no option to add a new card. Your support documentation is out of date.

[Leanne_T]

Hi @doxx 

Do you have a pay as you go account? 

Have you used the new card to make a payment previously? 

Leanne.

[doxx]

Hi Leanne,

PAYG account, card had expired and wanted to replace. There is no menu anywhere allowing you to input a new card.

My plan expires tonight.