Packs

AdrianCornea · ‎11-08-2023

Hi all, i recently bought a EE sim card and i topped it up with £15 however i am not available to choose the £15 pack whatsoever, i can choose the £10/£5 ones but i cannot get the £15 one. Does anyone have a solution for this?

XRaySpeX · ‎11-08-2023

Where did you buy it? Current PAYG SIMs do not have a £5 pack. They are legacy packs. Perhaps you've been sold a legacy SIM.

What does texting ALL PACKS to 150 from your no. fully report (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

AdrianCornea · ‎11-08-2023

I’ve bought it from Tesco, if i text “ALL PACKS/PACKS” it shows me a list with all the available packs including a £5 pack

XRaySpeX · ‎12-08-2023

No, that's not a legacy SIM, altho' I don't know why the £5 pack is appearing.

Can you not text PACK15 to 150?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

AdrianCornea · ‎12-08-2023

I can text “PACK15” but when i do nothing happens, i get an answer to all the other texts such as “Number” “balance” etc but nothing when i text “PACK15”

Leanne_T · ‎12-08-2023

Hi @AdrianCornea

In this case, please call us on 150 and the team will get this looked into for you.

Leanne.