New Pay as you Go sim

SmurfyEE · ‎09-09-2024

Good morning everyone, first time I have done this.

I have 3 current number/lines on my account that are on a monthly plan but I have just ordered a new Pay as you go sim (subscription) and I wondered if I can add this to my app/website account? If so do you know how I do this but also it mentions a 10% discount if it is a subscription and I have a registered card on the account which I do will I receive the discount?

Sorry to ask so many questions

Regards

SmurfyEE

Schockwave · ‎09-09-2024

Hello @SmurfyEE ,

Welcome to the community,

No, unfortunately you cannot mix pay as you go with monthly contract, they have to be separate. There are no discounts with pay as you go.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎09-09-2024

Hello @SmurfyEE ,

Welcome to the community,

No, unfortunately you cannot mix pay as you go with monthly contract, they have to be separate. There are no discounts with pay as you go.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

SmurfyEE · ‎09-09-2024

Hi

Many thanks for your help

Regards

Schockwave · ‎09-09-2024

@SmurfyEE , you are welcome, glad I could help, thank you for coming back.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎09-09-2024

@SmurfyEE : There is a 10% discount on PAYG if you pay for your packs by Direct Card Payment instead of just topping-up manually.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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SmurfyEE · ‎10-09-2024

Hi, I have another issue. I bought 2 monthly contract sims as well as thenpay as you go. I have just ported my number over from Vodafone and it went over today. But now I have 5g but nothing loads, not apps or websites.

All worked well yesterday on the temporary number but now nothing.

Any ideas?

SmurfyEE · ‎10-09-2024

Hi, I have another issue. I bought 2 monthly contract sims as well as thenpay as you go. I have just ported my number over from Vodafone and it went over today. But now I have 5g but nothing loads, not apps or websites.

All worked well yesterday on the temporary number but now nothing.

Any ideas?

Alex_H · ‎11-09-2024

Hi @SmurfyEE,

Thanks for visiting the EE Community 🙂

Are you able to call and text from the SIM fine, its only data that is effected? What type of phone is it you are using?

Alex

SmurfyEE · ‎11-09-2024

Hi, yes calls and texts work fine just data. I have a samsung s23.

I have been talking to Eae technical and they know there is a problem on
there system for people new or gifting data but we're unsure if it affected
ported numbers.

Cheers

Alex_H · ‎11-09-2024

@SmurfyEE Thanks for confirming that information, did they run through any diagnostic steps with you when you called, just in case it was separate from the issue they advised you of?

Had you tried to reset your network settings for example in Settings> General Management> Reset> Reset mobile network settings

Alex