Need to keep my data till the start of jan 2026

[Tiggerbell53]

Hello 

My pack runs on on the 29th December... and I need it to run out on the 1st of January.  Instead can you do that for me . Is it possible to do that ... I will be topping up in January.. it's just that I need my phone for the 31st December to receive something very important as I do not have wifi and I dont have a bank account... my pack ends on the 29th December is there anyway I can keep it till the 1st jan 2026 

[bristolian]

You've posted in the "contracts & billing" section of the forum, which suggests you have a pay-monthly account. All your bundle allowances are refreshed on your billing date.

If you've posted in the wrong section and you're asking about a PAYG add-on, then the same answer will apply as I suspect your pack has an expiry time.

[Tiggerbell53]

Cant it be adjusted.  I'm on pay and go . 

[Northerner]

Hi @Tiggerbell53 

If your pack expires it expires and you can buy another or top up.

Read here: https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/top-up-my-phone

Thanks 

[XRaySpeX]

@Tiggerbell53 : You can't stop your pack expiring but you don't need to have an active pack to receive calls or texts. However if you did need to make calls or texts over a few days you could just top up with £5 to cover them.