My phone number is not linked somewhat

[lamary]

Hello

I am actually abroad and I suddenly stopped being able to receive any texts nor calls

I can't get any help as there is no chat and I can't call...

I add some pay as you go money but want it back if it is not working

I can see my number on my account but it tells me that I don't have a SIM card linked...

I can't receive any text messages to confirm 

Can you help? I believe that all is well setup. Already restarted countless times. 

Thanks

[XRaySpeX]

@lamary : If you can see your no. on your a/c then it is linked. What do you mean by not having a SIM linked? What is the actual msg?

[lamary]

Hi @XRaySpeX 

Thanks a lot for your time

I may have been confused as you are right, I can see my number on my account and I was able to top it up

On my personal settings my contact number is missing and I can't add it as it is trying to send me a text...

And my DOB is not right for whatever reason 

The main issue is that I can't call, receive call not text suddenly. 

 

 

[XRaySpeX · Accepted solution]

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[lamary]

Oh this is the information that I didn't have. 

I also never received any information/updates form EE about that...is that on purpose?

I was using the credit and didn't top up since a while and more than 6months I think...I would have if I had knew that

I received call and text but didn't need to do it back. 

I guess that mean that I lost £5 and my number now...this is great 😤

Thanks a lot for your help, I assume that I can't do anything about it now.

Will definitely not share good words about EE around me 

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[lamary]

Well it is not sorted.

EE just let down their customers. I lost money and my number, I don't call this sorted. As I am stuck and don't know what to do. 

I do appreciate the light you put on the issue. I just wish that it would be communicated better from EE

[XRaySpeX]

I'm referring to your query you posed here.

[lamary]

You are definitly right, I got my answer thanks to you.

I don't know how and if I can have it fixed as I can't contact them 🙂

[XRaySpeX]

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.