My pack hasn’t renewed and not able to add a new credit card

IiuL · ‎15-07-2024

also, the old credit card is still valid and has been working just fine until now. All I get is an error message saying ”Sorry, we were unable to complete your request right now. Please try again later”. Any ideas?

XRaySpeX · ‎15-07-2024

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

IiuL · ‎15-07-2024

Thank you! Before I got your message I managed to log in after several attempts and realised all my credit card details have disappeared. Setting up a new card for monthly payments doesn’t work but managed to pay for my next month using my EE credit and top up

XRaySpeX · ‎15-07-2024

When you buy a new pack it'll give you the option to pay by PAYG credit or to set up a Direct Card Payment.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP