My data

raeedavidson
Investigator
Investigator

Hi! 

So I have a pay as you go SIM only contract. Which I have 9GB of data on, now I've never had this much data and know it is loads BUT the last few months EVERY month I've been running out of data! I don't understand because Ive never used this much and it doesn't make sense to me that I keep running out. Any help would be much appreciated! 

Thank you 

Rae 

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

@raeedavidson : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

@raeedavidson  Text AL to 150 and post back here with what it replied with l. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

@raeedavidson wrote:

So I have a pay as you go SIM only contract


PAYG is EE's prepayment offering, where you top-up and can only spend the credit you have.

SIM-only generally refers to a pay-monthly contract setup where you receive a monthly bill.

Thus a "Pay as you go contract" is a contradiction - you're either one or the other. Texting AL or BALANCE to 150 will result in a text message by response - among other things, it will advise whether you're on pay-monthly or PAYG.

It won't explicitly advise whether you're on pay-monthly or PAYG but you can infer from the response on which you are.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP