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My bundle top up doesn’t work

Simonka
Explorer

can you help me activate the data bundle I purchased. 

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

Why does it need activating? You've only got to use it.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
I tried to make a call and use safari but not working. Can you advise why is that?
I used my UK number in the UK less than 3 months ago so it shouldn’t need activation or?
Katie_B
EE Community Support Team

Hi @Simonka

What does texting AL to 150 report?

Katie