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Community Activity
Set up card payment, cancel direct debit.
I'm still in contact for my broadband, I want to cancel my direct debit and pay by credit card. Is this possible? I don't mind making manual payments once bill is issued, even better if the card can be charged automatically. How do I go about doing t...
Disable Parental Lock on EE TV
Hello,I have been trying to disable the parental lock on EE TV without any success.I have called several numbers and also looked at the tv settings.I do not have any restricted channels listed however when I channel hop in Sky Cinema I am prompted to...
Website and App are both horrible
Trying to navigate this rubbish website and/or app is driving me insane, if I try to view anything on the app it automatically takes me to the website and asks me to sign in again, then it puts me to the homepage and NOT what I was looking for?I am a...
Re: EE website and app is unusable slow, total rubbish
EE are apparently always making updates to improve it, yet it never improves, it just gets worse. You replaced an app that worked perfectly with one that either doesn't work, as it doesn't allow you to log in, or if it actually does allow you in then...
Can't receive texts.
So I have a pay as go pack sim £20 per month. Had it for about 2 years or so. Just this last week or so I have been unable to receive text messages, however I think I can from EE network as I can get responses from 150 and 2fa. I can send texts to ot...
TV/Wifi
I have had ee for 3 months TV and Wifi. Consistently there have been issues with Wifi and TV boxes I have had engineers out, I have had new wifi and tv boxes yet nothing has worked, they said they would refund me based on the days it has not worked h...
VPN (Global Connect), WAN routing issues - traffic just stops
Sorry for the random title, but trying to summarise how the issue manifests! So just to clarify, I get full 80/20 DSL sync on the hub and very good speed test results. Ping is around 34ms, and could be better but not too bothered about that.I have ...
Website complaint
I switch from BT to EE broadband in the New Year. Despite several telephone calls and a visit to the local shop, EE are unable to link my mobile and broadband accounts.Recently tried to upgrade my SIM only plan on the website. Surprisingly won't let ...
Replacing my EE Router with Google Nest Wifi Pro
Hi there!I’m trying to set up my Google Nest Wifi Pro, but I’m having trouble with the settings. It’s asking for some information, and after checking a few articles, I found that the default PPPoE password might be "BT" or empty. However, when I chec...
Resolved! Cancellation
I have made an online order for a new phone to be delivered to the local ee store, however I ordered the wrong phone and made a second order for delivery to my home address, both due to be delivered tomorow. How will I go about cancelling the origina...
