Issues with credit

Paulrcp1 · ‎15-09-2023

Anybody else having issues with credit? I can’t call 150, telling me insufficient credit, I have 12.6 GB of data but won’t connect to internet on 4G, it’s doing my head it!

Paul1302 · ‎17-09-2023

Yes I have the same problem yesterday and Friday, is it the network or the sim?

XRaySpeX · ‎17-09-2023

@Paul1302 : Isn't it obviously the network or the EE systems behind it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Adrian252 · ‎17-09-2023

I bought a £30 Subscription Pack, it shows me that I have 125GB but it keeps asking me to buy another Subscription Pack and I don't understand why?

XRaySpeX · ‎17-09-2023

@Adrian252 : It would seem you have stopped this pack & it won't renew when it expires.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Adrian252 · ‎17-09-2023

I stopped it so that it wouldn't activate again the following month

XRaySpeX · ‎17-09-2023

Well, that's exactly what's happening. So what exactly is the issue? You just rebuy it when you need it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Adrian252 · ‎17-09-2023

I bought it 2 days ago and canceled the option to renew. and today my internet stopped working out of the blue, but I have an unlimited plus option of 125GB.

When I turn on the Internet, I receive a notification that I am not registered in the network and it sends me to the EE page to buy a subscription pack, but I already have a valid one.

Axeus · ‎17-09-2023

I bought a new package this morning. the application on my EE phone says that I have everything active. Everything was fine from morning until 3 p.m. After that hour I could no longer make calls or use the Internet, although the application still shows that everything is active. What to do?

Adrian252 · ‎17-09-2023

Exactly like me. it shows me that I have internet but it doesn't connect

Axeus · ‎17-09-2023

Something must have gone wrong with the EE network because from what I see this is not the only thing that happened to us. I don't know about you, but from 6 p.m. everything was back to normal. For now everything started working again. I have no idea what the cause was or how it was solved. The most important thing is that it works, I hope it works for you too.