Issues with credit

Paulrcp1 · ‎15-09-2023

Anybody else having issues with credit? I can’t call 150, telling me insufficient credit, I have 12.6 GB of data but won’t connect to internet on 4G, it’s doing my head it!

Danielleconnor · ‎16-09-2023

I just tried mine again a few mins ago and it worked then tried it again to double check and it’s back doing the same thing saying I don’t have any credit when I only topped up a week ago and have a pack.

Chunfu04 · ‎16-09-2023

Same. But when I used text services and tpyied 'balance' to check my credit, it says that I have the balance of ￡15. But I can't make any call and network service

Dannad · ‎16-09-2023

Same here too, plenty of credit but can't use the phone other than WhatsApp on WiFi

Dannad · ‎16-09-2023

Hi James, I cannot call or text and have 389 minutes still available. What steps do I need to follow to get this fixed?

Thanks

Chunfu04 · ‎16-09-2023

Hi, James,

I can't make any phone call and told me that I don't have enough credits. But when I text 'balance' to 150. It said that I have ￡15 and unlimtied minutes and 41.9 GB of data. This happened to me once at 1.25pm and once at 10.15pm on 16 September.

How can I fix this.

Thanks

Paul1302 · ‎16-09-2023

after recharging my account twice like an idiot I still cannot use the service in colchester areaa , it’s saying I don’t have enough credit.

Disgusting, I kept my part of the deal why i can cannot use the service

BirdByNature · ‎16-09-2023

So I have 60gb of Data, I have Unlimited calls & texts and suddenly my Mobile data doesn't work nor can I make calls.

What is going on? I am unable too to even call 150. "Looks like you have insufficient credit"

Why is this happening? I am relieved I am not the only one. EE, respond!

XRaySpeX · ‎17-09-2023

@Karolisx1998 , @JuliaW21 , @Lindeee , @Danielleconnor , @Chunfu04 , @Dannad , @BirdByNature , @Paul1302 : It's the same as all these others.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Kev444 · ‎17-09-2023

Same here , I have unlimited calls/texts & 30 gb data left in my pack but was not able to make any calls or use the Internet on Friday night , was working yesterday daytime but same problem last night again. As others have said could not even ring 150 says insufficient credit. Seems OK now so let's hope they've sorted it.

James_B · ‎17-09-2023

Hi @Paul1302,

Welcome to the EE Community. 🙂

Is everything working for you this morning?

James