Issues with New Sim

[KT777]

I am having the same issue 

Mod edit: Title added

[KT777]

What by paying another 13.50 ? I have already paid this, the.13.50 was taken by EE from my bank on the 20th November therefore I should have unlimited calls and text for 30 days.  I should not be required to make another payments of 13.50! 

[XRaySpeX]

Not at all, but by "When your new SIM arrives make a call or send a text to activate it.".

[KT777]

How when I have no credit because the saver plan i paid 13.50 that included unlimited calls and texts did not show in my account and when I tried to make calls it said I had to top up. Already explained this. I have now paid another 14 pounds to get the saver plan that I originally paid for on the 20th November. This 30 day saver  plan has cost me 27.50 

[XRaySpeX]

By the text you sent to 150, for example.

[KT777]

I did that, it  didn't work, the response was i need to top up as i had no credit. My EE account continued to show the wrong plan, a plan for 50GB no unlimited calls or texts. Not the saver plan I ordered and paid for.  I have had to buy the savers plan again, so in total its cost me 27.50 for a 30 day saver plan that should have cost 13.50. The process has been a complete headache. No doubt there will be issues with the porting process. 

[XRaySpeX]

---

@KT777 wrote:

I did that, it  didn't work, the response was i need to top up

---

No, it didn't! It produced the response you showed in Re: Issues with New Sim - The EE Community 5 hours ago & incidentally activated your SIM if it wasn't already.

We're going round in circles & repeating ourselves. Wait until tomorrow & the post should complete & your pack should appear. 

[KT777]

Were going around in circles because i am being asked the same questions. My pack has only appeared today because I had to buy the same plan again!  It has now cost 27.50.  EE said they had no record I had paid the 13.50. My bank statement in previous screenshot shows this was taken on the 21st.

If the porting doesn't happen tomorrow I will not renew the 30 day plan with EE

[XRaySpeX]

You were asked 1 Q 6 hours ago which you answered. Otherwise you've been repeatably told to wait 1 working day.

There is nowt more that can be said on this matter!