Issues with New Sim

[KT777]

I am having the same issue 

Mod edit: Title added

[Peter_W]

Good morning @KT777.

Welcome to the EE Community!

The Original post here mentions a couple of different issues; could you please let us know a few more details on what specifically you've been noticing here? 😊

Peter

[KT777]

I order a 15 pound saver sim online i paid 13.50 ( black Friday deal )
which included 75 GB and unlimited calls and texts for 30 days. I also
provided a PAC code at the time I ordered the sim

I put my sim in phone last night I have the EE symbol and a full signal.
When I try to make a call it says i need to top up. I should have unlimited
calls and texts for 30 days. Also my plan is not showing in the EE app or
online in EE account

[XRaySpeX]

@KT777 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

[KT777]

It reports my balance is 0.00

[KT777]

 

[XRaySpeX]

@KT777 : You have no pack yet. It might take a day to appear.

[KT777]

I ordered the pack online. Also when will porting take place as within the
email it said 1 working day. I put my Sim in last night after midnight so
that's today.

[KT777]

I order the Sim pack on 22nd November. The email also said porting will take place 1 working day. I put the Sim in after midnight, so that's today. When will the porting start as I have had no emails or texts yet 

[XRaySpeX]

@KT777 : No porting is done over w/ends. It should port within 1 working day of you activating the SIM on EE's network.