Issues with New Sim

[KT777]

I am having the same issue 

Mod edit: Title added

[KT777]

What by paying another 13.50 ? I have already paid this, the.13.50 was taken by EE from my bank on the 20th November therefore I should have unlimited calls and text for 30 days.  I should not be required to make another payments of 13.50! 

[XRaySpeX]

Not at all, but by "When your new SIM arrives make a call or send a text to activate it.".

[KT777]

How when I have no credit because the saver plan i paid 13.50 that included unlimited calls and texts did not show in my account and when I tried to make calls it said I had to top up. Already explained this. I have now paid another 14 pounds to get the saver plan that I originally paid for on the 20th November. This 30 day saver  plan has cost me 27.50 

[XRaySpeX]

By the text you sent to 150, for example.

[KT777]

I did that, it  didn't work, the response was i need to top up as i had no credit. My EE account continued to show the wrong plan, a plan for 50GB no unlimited calls or texts. Not the saver plan I ordered and paid for.  I have had to buy the savers plan again, so in total its cost me 27.50 for a 30 day saver plan that should have cost 13.50. The process has been a complete headache. No doubt there will be issues with the porting process. 

[XRaySpeX]

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@KT777 wrote:

I did that, it  didn't work, the response was i need to top up

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No, it didn't! It produced the response you showed in Re: Issues with New Sim - The EE Community 5 hours ago & incidentally activated your SIM if it wasn't already.

We're going round in circles & repeating ourselves. Wait until tomorrow & the post should complete & your pack should appear. 

[KT777]

Were going around in circles because i am being asked the same questions. My pack has only appeared today because I had to buy the same plan again!  It has now cost 27.50.  EE said they had no record I had paid the 13.50. My bank statement in previous screenshot shows this was taken on the 21st.

If the porting doesn't happen tomorrow I will not renew the 30 day plan with EE

[XRaySpeX]

You were asked 1 Q 6 hours ago which you answered. Otherwise you've been repeatably told to wait 1 working day.

There is nowt more that can be said on this matter!

[Linzi_H · Accepted solution]

Hi @KT777 

I hope everything is working now as expected. 

If you've made multiple payments that need reviewed, and your number has still not been ported across, contact our Customer Service team, and they'll be able to double check exactly what's happening. 

Linzi