Issues with New Sim

[KT777]

I am having the same issue 

Mod edit: Title added

[KT777]

I activated my sim early hours this morning. At 12.30am. So porting should be tomorrow? 

All i did was put Sim in phone, I dont need to do anything else to activate it do I ? I have EE symbol and full signal, so I assume its active ? 

In my EE account it showing 50GB plan with standard calls and texts, this was showing before I received my sim and put it in phone, I did get a text which said I had the saver plan, but this  hasn't changed in account, it still showing the 50GB plan with standard calls and texts and telling me i need to top up . I should have the 75GB plan with unlimited calls and texts. 

[KT777]

 

[XRaySpeX]

The AL text would have activated it if you hadn't made a call or text before.

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@KT777 wrote:

In my EE account it showing 50GB plan with standard calls and texts

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You sure it's not saying 50MB?

[KT777]

The screenshot in my previous message above is what its showing on my account.  Its not showing my savers plan with 75GB, unlimited calls and texts which is what I paid for and EE have taken the payment for.  So currently I can not make calls or send texts on the temporary EE number while waiting for porting my number to happen

[KT777]

 

[Schockwave]

@KT777 , since porting is not done over the weekend, I would suggest waiting until tonight, when you should receive notification from EE saying porting complete, via text.

[bristolian]

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@KT777 wrote:
Also when will porting take place as within the
email it said 1 working day. I put my Sim in last night after midnight so
that's today.

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If you activated your SIM after midnight Monday 24th, the PAC will be submitted Monday 24th.

Port-in should be on Tuesday 25th.

[KT777]

Ok thanks. I just received a text telling me I need to top up to start using my saver plan. I paid 13.50 when I ordered the SIM on the 20th November, this should cover 30 days. 

See attached bank statement 

 

[KT777]

And below is my order confirmation. 

 

[XRaySpeX]

There it even tells you how to activate it.