International roaming on pay as you go

Merryl70 · ‎27-10-2024

I'm trying to activate international roaming on my pay as you go SIM but having real difficulty adding the 'Travel' or 'Roaming' via 150 as I'm outside the network and currently in Belize.

I need to respond to text messages on my UK SIM/number but being prevented from doing this until roaming is set up. It's urgent I get this sorted. Any advice please. I can't call any of the numbers EE suggests and can't send texts from my UK mobile despite receiving texts from UK numbers. Help!

XRaySpeX · ‎27-10-2024

TRAVEL& ROAMING are only for contract users, not PAYG.

Outside the EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/belize > PAYG.

Had you already used your PAYG SIM to make a call or text in the UK?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Northerner · ‎27-10-2024

Hi @Merryl70

Was the PAYG SIM activated in the UK.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

bristolian · ‎27-10-2024

@Merryl70 wrote:

I'm trying to activate international roaming on my pay as you go SIM...despite receiving texts from UK numbers.

Roaming on PAYG is auto-enabled when the SIM is first used in the UK. Failure to do this will prevent a PAYG phone from getting coverage abroad, and this create an inability to call, text or use mobile data.

If you can receive text messages abroad, you have a mobile network connection and thus are roaming.

Merryl70 · ‎27-10-2024

Hello, so if I have roaming why am I unable to make calls to UK or respond
to UK texts?

Merryl70 · ‎27-10-2024

I'm receiving certain texts from the UK. And yes, my PAYG was activated in the UK .

I'm happy to do whatever I have to to get roaming so I can respond to texts!

bristolian · ‎27-10-2024

@Merryl70 wrote:
Hello, so if I have roaming why am I unable to make calls to UK or respond
to UK texts?

Does manually swapping local networks make any difference to the symptoms?

Do you have sufficient credit for the call or text? These will all be chargeable, whereas receiving texts is free globally.

Merryl70 · ‎27-10-2024

I have credit. I don't know how to manually switch networks though?

And not entirely sure how that'll work as I'm currently in central America ?

Merryl70 · ‎27-10-2024

Any tips are very gratefully received!

Thank you 😊✌🏽

Katie_B · ‎28-10-2024

Hi @Merryl70.

What device are you using?

Just so I can provide you with some steps on how to manually select another network.

Katie