Subscription plan

[Kayleigh199509]

Hi I paid for a £15 subscription pack/plan on the 22nd and I got my sim with this on through the post yesterday 25th October, I have put the sim in the phone and noticed no messages was going through or calls but the Internet I paid for with it was working when I was out I want to know why exactly the unlimited texts and calls are not working when that's why I choosen that pack I have important things going on and it's very crucial I can message or make calls due to health as well as my kid with school ext I really need this sorting any ideas on how? Would be really appreciated seen as this was all the money I had for this

[Chris_B]

@Kayleigh199509  Text AL to 150,  what does the return message say ? 

[XRaySpeX · Accepted solution]

Your pack may not have started yet but the data being used may be from the initial free 50MB (I think) you get besides the pack.

[Kayleigh199509]

How do I find out when the start date is please

[Kayleigh199509]

Just tells me what amount of credit I have which is nothing I just bought the subscription pack for unlimited calls and texts with Internet for £15 and info that come with the card says it will start when you send out a text or call but it won't allow me too

[Lesley_W]

Hi @Kayleigh199509 

Welcome to our community.

It sounds like things aren't working as expected with your new SIM, do you have an online account set up for this yet?

Lesley