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I've topped up but my pack hasn't renewed, How do I sort it?

Sajid1
Visitor

‎19-09-2019 10:06 AM

My pack was due to renew today, so I've topped up this morning but it is just showing as credit and not renewing my pack. How do I sort it?

45 REPLIES 45
Giselle93
Visitor

‎21-03-2025 07:12 AM

My pack was due to renew today, so I've topped up this last night but it is just showing as credit and not renewing my pack. How do I sort it?

0 Helpful
Katie_B
EE Community Support Team
In response to Giselle93

‎21-03-2025 09:26 AM

Hi @Giselle93. 

What happens if you text NOW to 150?

Katie

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Giselle93

‎21-03-2025 02:28 PM

@Giselle93 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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0 Helpful
katyc0575
Explorer
In response to Katie_B

‎09-07-2025 08:49 AM

i’m also having the same problem, i put the voucher in a day early and  on the EE app, it says that i have 15.10 credit however it hasn’t renewed my pack 

0 Helpful
katyc0575
Explorer

‎09-07-2025 08:53 AM

i’m having the same problem, how did you sort it

0 Helpful
Katie_B
EE Community Support Team
In response to katyc0575

‎09-07-2025 09:07 AM

Hi @katyc0575. 

Have you been able to try texting NOW to 150?

Katie

0 Helpful