Hello,
Recently when I try to top up via 150 (like I have done for over 10 years) when I select the top up option I get redirected to a sales team due to an "available offer". The first time I told the agent I wasn't interested, he helped top up my phone and it ended. However it happened again today, I had to wait on hold for 5 mins to speak to someone (all I wanted to do was top up my phone - no humans required). Then I was told that the offer could not be removed from the system and the offer is why I keep getting redirected. I even escalated to a manager who again confirmed that the offer cannot be removed and my 150 calls to top will continue to be redirected. He has put a note on the system so that future agents won't try to sell me the offer and will just assist in the top up, but I don't understand why I can't just top up like I used to. Even now, I call 150, press the option to top up, and then get redirected to sales.
Please fix this. I do not want to have to go on hold and talk to a person just to top up my phone.
