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I recharged my phone it got drained

Cliff_okey
Explorer

‎15-02-2023 10:27 AM

 

I am very much surprised that my recharge of 20 pounds of yesterday evening got finished this morning 

 

 

0 Helpful
3 REPLIES 3
Cliff_okey
Explorer

‎15-02-2023 10:29 AM

I don't know what's happening to my account with EE. I recharged £20 yesterday evening and can see the money today. Pls someone should clarify me. 

0 Helpful
Katie_B
EE Community Support Team

‎15-02-2023 11:17 AM

Hi @Cliff_okey. 

Welcome to the community. 

Have you topped £20 for a pack?

Please provide more details so we can help further. 

Katie

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎15-02-2023 11:45 AM

@Cliff_okey : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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