I have a problem with my card

Daniboi79 · ‎19-08-2023

I have a problem with my card. I paid a £10 voucher yesterday. And they are still not reflected in my card. I can't call anywhere. My card is blocked

James_B · ‎20-08-2023

Hi @Daniboi79,

Welcome to the EE Community. 🙂

Are you in the UK or roaming?

Is it a new SIM or have you had it a while?

James

View solution in original post

Northerner · ‎19-08-2023

Hi @Daniboi79

Have you tried restarting your device.
Are you in the UK.
If you text BA to 150 what does it say.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Daniboi79 · ‎19-08-2023

I tried everything. I loaded a voucher yesterday and it's not showing in my account. You just took my money and my number doesn't work. Please check what is the problem with my number. I want to talk to this number.this is my number.

James_B · ‎20-08-2023

Hi @Daniboi79,

Welcome to the EE Community. 🙂

Are you in the UK or roaming?

Is it a new SIM or have you had it a while?

James

Daniboi79 · ‎20-08-2023

I've had the card for a long time. I charge him a voucher. He takes my money and doesn't account for it in my account. I can't call anywhere

James_B · ‎20-08-2023

Hi @Daniboi79,

When was the last time you used it?

Could your account be in hibernation?

James