I cant see my simcard and plan on my dashboard

[darw901]

hello, ******** was my number, I registered in my name with EE support, now it got disappeared and my sim no longer works in my phone, I live outside of the uk, is there a way or a solution that brings me same number back?

[mod edit: removed personal details from the forum]

[Schockwave]

Hello @darw901 ,

Welcome to the community,

Did you first activate and use the SIM card in the UK. If pay as you go, did you make a chargeable call or text in the UK?

Sim cards have to first be used in the UK for them to work abroad.

If on contract, did you activate roaming in order to use abroad? Not necessary for pay as you go, as they are automatically enabled.

[darw901]

Yes I did, i bought it on ebay, activate it whilest in the uk then called
customer service of EE in order to register it on my name , then recharged
it 2 times and made 2 or 3 sms whilest i was in iraq to a uk and germany
number .

Regards

[Rach_H]

Hi @darw901,

Welcome to the Community!

When was the last time you used your SIM?

Rach

[darw901]

I dont remember exactly !

[Rach_H]

Do you know roughly @darw901.

If you do not use your SIM for any chargeable activity for 179 days then your account will go into hibernation, and you would need to speak with our team to end the hibernation.

After 269 days then your SIM would be cancelled, so this may be what has happened. We do send you text messages to let you know this will be happening, but if you've not been using your SIM then you may not have seen this.

Rach

[darw901]

Dear Friend

Thank you for yourkind reply and information.

I have bought the simcard on ebay on june 6th,2023, sent regular SMS 2 or 3
times, recharged minimum 2 times but i dont recall these exact dates, I was
checking my device from time to time I have not got absolutely any
warning messages or notification for hibernation or cancellation all sms
are still in my device.

regards

[Rach_H]

It sounds like your number is either in hibernation, or has been cancelled @darw901, and you would need to speak with our team to confirm if we are able to reactivate this for you.

Rach

[darw901]

Dear Friend

Thank you for your reply.
I am currently In Iraq , normal calls can not be done to uk, Is there any
other means whatsapp, email, or any thing allows me contact your team?

regards

[XRaySpeX · Accepted solution]

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.