I can't buy any package

[ArtisSun]

I bought a new card, topped it up with £20, and I can't buy any package even if I try to buy it using the code PACK20 UNDER NUMBER 150. What should I do to buy this internet because I've been sitting for an hour trying to figure it out and nothing works on your website.

[XRaySpeX]

Was that SIM free, that you needed to top it up?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[ArtisSun]

So I bought a new card for £1, topped it up with £20 from my credit card. and I can't buy the £20 top-up because it says: We've taken £0.00 from your credit to pay for the £20 Subscription Pack

 You now have: £20.00 credit remaining

[XRaySpeX]

How long ago did you top it up?

[ArtisSun]

5:38 pm

[ArtisSun]

on the application it shows me that I have £20 the same when checking on 150. Your current balance as of today 18:34 is £20.00. Your last top up was £20.00 on 23/07/2023 at 17:38. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

 For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[XRaySpeX]

I'd give it a day to take effect.

[ArtisSun]

then how can i get my £20 back

[XRaySpeX]

PAYG credit is not refundable or transferable, except for the 1st unspent auto direct card payment.

[Leanne_T]

Hi @ArtisSun 

Has the pack started for you? 

If not, please call us on 150 and the team will be happy to help 🙂

Leanne.