I bought the EE SIM card PAYG £20 bundle. I inset the sim and nothing works?Help

1lukascincar · ‎13-10-2023

I bough the EE SIM card PAYG £20 bundle which includes of: 50GB data, Unlimited texts & calls for 30 Days yet i insert it in my phone and the data doesn’t work, and it said that i had only £10 credit? This is very much false advertisement if not, please help me as i just spent £20 for whatt?? £10 worth of credit? what a joke.

Leanne_T · ‎13-10-2023

Hi @1lukascincar

Thanks for coming to the community.

Can you text BALANCE to 150 and let me know the full reply?

Leanne 🙂

1lukascincar · ‎14-10-2023

Your current balance as of today 12:58 is £9.60. Your last top up was £10.00 on 11/10/2023 at 22:30. For more info on your packs, add-ons or free boosts, go to the My EE app or ee.co.uk/MyEE

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

James_B · ‎14-10-2023

Hi @1lukascincar,

Please get in touch with Customer Care so a member of the team can make sure the correct pack is applied to your account.

They'll be happy to help. 🙂

James