13-10-2023 11:01 PM
I had a new sim card fitted yesterday (12 October) to upgrade me from 3G to 4G, with the same number being retained. I now can't topup my PAYG balance myself using any of the usual methods eg 150 CR nnnn nn: I get the message "unable to process your request, please try again a little later" Current balance "150 balance" was shown as zero. Local EE shop did the topup for me, but that's not really a practical procedure. I can see my current balance (post topup) and can make/receive calls, so I do exist somewhere within EE. Please help me to do the job myself and avoid the need to revisit the EE shop. Thanks.
14-10-2023 02:36 AM
Try using Fast Top-Up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.
14-10-2023 12:14 PM
14-10-2023 04:06 PM
Thanks for your reply, but alas it didn't work. I still got the same "...try again later" message. No indication as to what the problem is. Only the sim card was changed for the 3G to 4G upgrade, and I kept my existing number (local EE shop did this for me). I got £10 credited in the shop when I went back to say that I couldn't do it myself. My DIY problem persisted, so another trek to the shop seems called for. Odd too, that the remaining pre-upgrade balance was not carried forward.