How long does it take for a pay as you go sim to activate?

[AdamCavo]

I bought a pay as you go sim two weeks ago, a lot of hassle later two of them arrived yesterday. I've put it in my phone, but my number hasn't transferred yet and none of the allowances i paid for are available. I paid £20 for a 70gb monthly sim, yet i have no available data, no credit and my subscription pack says 15gb. I've been without data for over a week now since transferring from GiffGaff and it's not a great look to new member. Anyone know when I can expect to receive what i've paid for (twice!)

[Leanne_T]

Thanks @XRaySpeX 

If the same details shown in your EE app, please call us on 150 and the team will get the top up looked into for you @Andrew289 

Leanne.

[Andrew289]

Thank you for the response.

The app says I have no credit.  According to the blurb I should have activated the pack when I phoned or sent a text - but although I have sent texts it still says I have no credit when I try to make a calls.

[Leanne_T]

Thanks @Andrew289 

Please give us a call on either 150 or 07953 966 150 and the team will get this looked into 🙂

Leanne.