How do i remove content lock without id or a credit card

[Chris_B]

@Caboose1  In theory you can’t but if you go to a store and make this request they might just do this for you without asking to see photo ID,   You’ll have to cross your fingers and hope as they should be asking to see in date photo ID. 

[Comodipper86]

Can’t I turn off content lock online? 

[Christopher_G]

Hi @Comodipper86 

If you're on contract, you can change your parental controls in the Plans & Subscriptions section of your EE Online account.

Chris

[7741]

Can you please remove content lock thank you 

[Ali_A · Accepted solution]

Hi @7741 

Please go to How To I Turn On/Off Parental controls to change your Content Lock / Parental Controls on Pay monthly (contract) lines. 

For Pay as you go (Pre pay) you need to call EE on 150 with a credit card handy to verify your age. Alternatively you can visit any EE store with some photo ID. On Pay as you go it's not possible to remove content lock without a Credit Card or ID. 

Ali

[7741]

Hi Ali was my fault my WiFi was turned  off sorry but thanks.

[Ali_A]

@7741 

No problem. Thanks for getting back to let us know you're sorted. 

Ali
 

[Markus00]

Don't know how

[Linzi_H]

Hi @Markus00 

Welcome to the Community! 

Have you followed the steps above from @Ali_A?

Linzi