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How do I change my bank card details to top up on PAYG?

paulwith
Investigator
Investigator

Need to add a new bank card to PAYG -how? Thanks

27 REPLIES 27

From 150 Packs not available, need new 4g sim from Shop ,don't want pack just add on PAYG. Goodnight

XRaySpeX
EE Community Star
EE Community Star

Goodnight! You must have a data SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
allmike_2000
Visitor

'Paulwith', I totally sympathise with you.  I had the same issue.  Once I removed the expired card, no option to add a new one.  No idea what idiot designed this web site but that's shockingly poor.  I found a way around it.  I paid a credit to the account using my new card.  The web site then remembers the card.  After paying, I went into manage payments and it tells you the last payment failed (expired card) and shows you your new card details.  You then set up the monthly recurring payment using that card.  PAINFUL!

paulwith
Investigator
Investigator

I too found a solution after customer services were useless- Talk Mobile SIM only £4.95 PM unlimited.

Can't see A/c settings let alone Manage my Cards

@MartynEvans : It all changed this week! Look in your online MyEE under Home > Plans & Subscriptions > Manage Your Cards.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Did this, nothing!!!!

James_B
EE Community Manager
EE Community Manager

What happens when you try to manage your cards, @Nicki123?

James