Hi I need to talk to someone

[Jade186]

Hi i need to talk to someone

[Katie_J · Accepted solution]

Hi @Tommybow31. 

Thanks for ordering with us. 

It can take up to 5 working days for your new SIM to arrive. 

If it doesn't arrive within that timescale please give us a call. 

Katie

[becky2506]

Hi i need to upgrade but i cant reciev code to order because my phone dosent work

[Ali_A]

Hi @becky2506 

Great to hear you're looking to upgrade. 

Are you able to temporarily pop your SIM card into a different working device so you can receive the code? 

If not you can call customer service where a guide in the upgrade team can complete verification to assist you. 

Alternatively, just pop into any EE store with photo ID where the team will be able to complete the upgrade for you and walk away with a shiny new phone straight away 😀

Ali