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Help with new PAYG sim

callumash100
Explorer

‎17-09-2026 10:55 AM

Hi I bought a new PAYG sim 15/09 and there is supposed to be £10 credit as I paid £10 for sim

But balance (150 number and web and app) all say £0

Is there a time period before credit added??? 

I can't make text as no credit to activate sim!!

 

 

0 Helpful
8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

‎17-09-2026 11:02 AM

Could your credit have bought your Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
callumash100
Explorer
In response to XRaySpeX

‎17-09-2026 11:09 AM

Hi it says £0

Which basically means they haven't added credit?

I paid £10 for sim with debit card when I ordered sim

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to callumash100

‎17-09-2026 11:10 AM

But it says more than that. What else does it say?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
callumash100
Explorer
In response to XRaySpeX

‎17-09-2026 11:15 AM

callumash100_0-1789640092786.png

 

0 Helpful
callumash100
Explorer

‎17-09-2026 11:19 AM

Apparently according to enquiry made via Google AI it takes 2 days for credit to go on allowing for 2 days delivery?

If that's the case is should be there tomorrow I hope

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to callumash100

‎17-09-2026 11:19 AM

Hmm! It means you have yet got your £10 pack. I'm surprised as it usually appears within a day. What time of the day did you buy it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
callumash100
Explorer
In response to XRaySpeX

‎17-09-2026 11:22 AM

20.52 15/09

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to callumash100

‎17-09-2026 11:25 AM

Late in the day! I should expect it by late tonight.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful