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Help, Can not pay for my subscription by credit card, Autentication not working

buda1980
Investigator
Investigator

‎01-07-2023 10:00 AM

EE.jpg

0 Helpful
9 REPLIES 9
Christopher_G
EE Community Support Team

‎01-07-2023 11:43 AM

Hi @buda1980 

Welcome to the community.

Could you try this on a different device or browser please?

Chris

0 Helpful
buda1980
Investigator
Investigator
In response to Christopher_G

‎01-07-2023 12:13 PM

Hi Chris

I tried it on Samsung A&! , Iphone 11 and IPAD Air 3

I tried it on many different browsers: chrome, opera, firefox, edge

and its not working at all ;(
0 Helpful
buda1980
Investigator
Investigator
In response to Christopher_G

‎01-07-2023 12:14 PM

Hi Chris
 
I tried it on Samsung A71 , Iphone 11 and IPAD Air 3
I tried it on many different browsers : chrome, opera, firefox, edge
 
and its not working at all ;(
0 Helpful
Christopher_G
EE Community Support Team
In response to buda1980

‎01-07-2023 02:12 PM

OK, thanks for trying, @buda1980 

I recommend speaking to our Mobile Care team so they can look into this for you.

Chris

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎01-07-2023 06:43 PM

Are you using a UK bank card?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
buda1980
Investigator
Investigator
In response to XRaySpeX

‎02-07-2023 08:36 AM

Hi

 

Yes i tried both Danske Bank Cards , Credit Card and Debit.

 

Thank you

Seb

0 Helpful
buda1980
Investigator
Investigator
In response to Christopher_G

‎02-07-2023 08:36 AM

Thank you Chris,

 

I will give them a shout

 

Seb

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to buda1980

‎02-07-2023 09:14 AM

You can't use a non-UK bank card online. You need to call CS to set up a non-UK card payment.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
buda1980
Investigator
Investigator
In response to XRaySpeX

‎02-07-2023 09:58 AM

Hi mate,

 

Northern Bank Limited trades as Danske Bank, which is UK bank.

 

Seb

0 Helpful