Help, Can not pay for my subscription by credit card, Autentication not working

[buda1980]

[Christopher_G]

Hi @buda1980 

Welcome to the community.

Could you try this on a different device or browser please?

Chris

[buda1980]

Hi Chris

I tried it on Samsung A&! , Iphone 11 and IPAD Air 3

I tried it on many different browsers: chrome, opera, firefox, edge

and its not working at all ;(

[buda1980]

Hi Chris

I tried it on Samsung A71 , Iphone 11 and IPAD Air 3

I tried it on many different browsers : chrome, opera, firefox, edge

and its not working at all ;(

[Christopher_G]

OK, thanks for trying, @buda1980 

I recommend speaking to our Mobile Care team so they can look into this for you.

Chris

[XRaySpeX]

Are you using a UK bank card?

[buda1980]

Hi

Yes i tried both Danske Bank Cards , Credit Card and Debit.

Thank you

Seb

[buda1980]

Thank you Chris,

I will give them a shout

Seb

[XRaySpeX]

You can't use a non-UK bank card online. You need to call CS to set up a non-UK card payment.

[buda1980]

Hi mate,

Northern Bank Limited trades as Danske Bank, which is UK bank.

Seb