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Free Boosts Pending

11ASmith
Investigator
Investigator

‎11-03-2023 11:33 AM

Hi, 

I have 8gb worth of free boost data (16 x 500mb) that are pending on my account. I have used up all my pack (£10 monthly) data and the boosts haven't activated.

This has happened multiple times intermittently over the past few years and I have yet to find a solution.

Thanks in advance! 

9 REPLIES 9
Katie_B
EE Community Support Team

‎12-03-2023 07:57 AM

Hello @11ASmith. 

Welcome to the community. 

Have you recently changed packs?

Katie

0 Helpful
11ASmith
Investigator
Investigator
In response to Katie_B

‎12-03-2023 08:07 AM

Hi, no I've been on the same pack for at least 2 years but probably longer. 

0 Helpful
Katie_B
EE Community Support Team
In response to 11ASmith

‎12-03-2023 08:27 AM

Thanks for getting back to me @11ASmith. 

I would recommend getting in touch with our customer care team so they can look into this further for you. 

Katie

0 Helpful
L33tfx
Investigator
Investigator

‎27-08-2023 02:46 PM

I have just had the same issue. My pack renewed & all my data boosts are pending. I needed my data to use maps to get home too. Very bad timing to loose it. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to L33tfx

‎27-08-2023 09:10 PM

@L33tfx : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
L33tfx
Investigator
Investigator

‎28-08-2023 09:12 AM

It tells me my allowance 60min calls, 60 texts but no mention of data.

0 Helpful
L33tfx
Investigator
Investigator

‎28-08-2023 09:15 AM

I should have 1.5g of data. 

0 Helpful
Leanne_T
EE Community Support Team

‎28-08-2023 05:54 PM

Hi @L33tfx 

Please call us on 150 and the team will get this looked into for you. 

Leanne.

0 Helpful
11ASmith
Investigator
Investigator
In response to L33tfx

‎01-09-2023 08:08 PM

I spent ages messaging the customer support team to just get a one time data boost. Happened the next month so I just sucked it up and bought a more expensive plan as I need the data for my job. Can't say if it's happened again as I have enough pack data to last me now. 

0 Helpful