Failing to start a subscription pack

Simoncal · ‎15-10-2022

I'm currently on a PAYG sim with no subscription pack activated.

The "Current Pack" section of My EE doesn't work and so I can't activate a pack from there. My EE app doesn't work either.

I've tried to activate a pack through SMS by texting 150 several times but after choosing a pack, I'm prompted to text YES to confirm my choice.

Nothing happens after I text YES.

Vales · ‎17-10-2022

I just tried that and it didn't work. They said that the subscription stopped but still can't purchase the 10£ pack I want.

James_B · ‎17-10-2022

Hi @Vales,

Please get in touch with Customer Care so a member of the team can take a quick look at your account.

They'll be happy to help. 🙂

James

XRaySpeX · ‎17-10-2022

I'm not keen on the phrase "SIM Local packs". Not seen it phrased that way before. Where'd you get that SIM?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Vales · ‎17-10-2022

I bought it at Heatrow Airport

Vales · ‎17-10-2022

I called them and they solved the problem. Thanks you!

Nakul · ‎16-11-2023

I am facing the same issue. I have tried all the methods to get the pack but nothing seems to be working. Can someone please provide some assistance on this.

Leanne_T · ‎17-11-2023

Hi @Nakul

Can you text BALANCE to 150 and let me know the full reply?

Leanne 🙂