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Facing Issue

Abdullah0355
Investigator
Investigator

‎05-09-2024 05:45 AM

I recharged my sim but was unable to activate the package. Also I'm unable to make call

0 Helpful
10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star

‎05-09-2024 05:48 AM

What does texting AL to 150 respond? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Abdullah0355
Investigator
Investigator
In response to XRaySpeX

‎05-09-2024 06:09 AM

Not going
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Abdullah0355

‎05-09-2024 06:41 AM

Where are you? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Abdullah0355
Investigator
Investigator
In response to XRaySpeX

‎05-09-2024 07:16 AM

Pakistan
0 Helpful
Northerner
EE Community Star
EE Community Star

‎05-09-2024 10:44 AM

Hi @Abdullah0355 

Was the SIM activated in the UK, was it used in the UK. 

When did you last make a chargeable call or text.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Abdullah0355
Investigator
Investigator
In response to Northerner

‎05-09-2024 11:12 AM

I just made 2 months back
0 Helpful
Ali_A
EE Community Support Team
In response to Abdullah0355

‎05-09-2024 03:25 PM

Thanks for joining us on Community @Abdullah0355 

Did you use your SIM in UK before going to Pakistan? 

Do you have any signal showing on your phone at all? 

You can check the costs for using SIM in Pakistan on our Roaming Page

Ali
 

0 Helpful
Abdullah0355
Investigator
Investigator
In response to Ali_A

‎05-09-2024 07:02 PM

Sir signals are showing but it's not working 😢
0 Helpful
Christopher_G
EE Community Support Team
In response to Abdullah0355

‎06-09-2024 05:16 PM

Hi @Abdullah0355 

If your SIM card was not used to make a call or send a text message whilst you were in the UK before going abroad, it will not be activated for international roaming until you return to the UK and do that.

Chris

0 Helpful