EU data

Tracey116 · ‎11-08-2023

I have a subscription package and today bought a £ 20 data bundle (3G for 30 days) for use while in Greece(EU) Doesn’t work🤦🏼‍♀️. Now have total of 20 G of data and still can’t use while roaming . Can I get this add on reversed?

XRaySpeX · ‎11-08-2023

@Tracey116 : 3GB data for £20 seems low. Are you on a legacy pack?

Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG? Did you buy 1 of the "Roam Like Home" add-ons to be able to use your UK pack allowances there?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Tracey116 · ‎12-08-2023

I did receive a message on arrival in Greece. Went on to my EE app account and saw the more expensive package of £20 ,3G , 30 days for use in EU……. Very misleading. Then had to buy another add on to get connected😡. Didn’t need the extra data , have plenty.

Tracey

Leanne_T · ‎12-08-2023

Hi @Tracey116

If you give us a call on 150 or +44 7953966250, the team will certainly get this looked into for you.

Leanne.