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Packages

Tanguy
Investigator
Investigator

‎12-08-2023 07:06 AM

Hi, I am travelling in UK and France and bought a sim for my pocket wifi, as internet is a necessity for my work. The person who sold me the sim in the airport told me to get a specific one that will cover both destination. Yesterday I arrive in France and to my surprise the roaming doesn’t work here. I top up 15 pounds in order to get a package for internet. But the page with packages is not available since yesterday. Tried also to activate one with sms and doesn’t work too. Real hassle 

0 Helpful
8 REPLIES 8
Chris_B
EE Community Star
EE Community Star

‎12-08-2023 07:19 AM

@Tanguy   You might want to read THIS   You need to purchase an add on to roam with PAYG  roaming isn’t included with any tariff type now. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Tanguy
Investigator
Investigator
In response to Chris_B

‎12-08-2023 07:43 AM

Hi,

Thank you for your reply, unfortunately both add on and package page have an error in loading impossible to get either

Sent from my iPhone
0 Helpful
Northerner
EE Community Star
EE Community Star

‎12-08-2023 08:27 AM

Hi @Tanguy 

Did you activate the SIM in the UK. If not it will not work. There is no way around activation until you are back in the UK. 

EE Sims are designed for the UK network with roaming as a benefit. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Tanguy
Investigator
Investigator

‎12-08-2023 08:33 AM - last edited on ‎12-08-2023 10:41 PM by EE Community Moderator

Hi,

Yes I did, I was one week in the UK before going to France, and the
personnel at the airport activated it for me, plus I was able to use it in
the UK for internet already.

Regards,

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

0 Helpful
Leanne_T
EE Community Support Team
In response to Tanguy

‎12-08-2023 08:46 AM

Hi @Tanguy 

Did you receive a text when you arrived in France to purchase a roam like home add-on? 

Leanne.

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Tanguy
Investigator
Investigator
In response to Tanguy

‎12-08-2023 08:48 AM - last edited on ‎12-08-2023 08:59 AM by

Hi, 

Yes I did, but when I messaged PACK10, then YES, nothing happened. I tried 
twice. 

Regards, 

***************

[mod edit: removed personal details from the forum]

 

0 Helpful
Leanne_T
EE Community Support Team
In response to Tanguy

‎12-08-2023 08:55 AM

Hi @Tanguy 

This is to activate a pack, to add the roam like home add-on you would need to use one of the following text messages: 

  1. £2.50 for 24 hours, to activate please text ROAMEU1D to 150.
  2. £10 for seven days, to activate please text ROAMEU7D to 150.

Full details can be found in Pay As You Go charges for roaming in the EU. 

Leanne 🙂

Tanguy
Investigator
Investigator
In response to Tanguy

‎12-08-2023 08:57 AM - last edited on ‎12-08-2023 08:59 AM by

Hi, 

this is noted will try this 

thank you 

-- 
***************

[mod edit: removed personal details from the forum]