12-08-2023 07:06 AM
Hi, I am travelling in UK and France and bought a sim for my pocket wifi, as internet is a necessity for my work. The person who sold me the sim in the airport told me to get a specific one that will cover both destination. Yesterday I arrive in France and to my surprise the roaming doesn’t work here. I top up 15 pounds in order to get a package for internet. But the page with packages is not available since yesterday. Tried also to activate one with sms and doesn’t work too. Real hassle
12-08-2023 07:19 AM
12-08-2023 07:43 AM
12-08-2023 08:27 AM
Hi @Tanguy
Did you activate the SIM in the UK. If not it will not work. There is no way around activation until you are back in the UK.
EE Sims are designed for the UK network with roaming as a benefit.
Thanks
12-08-2023 08:33 AM - last edited on 12-08-2023 10:41 PM by Marina_SM
Hi,
Yes I did, I was one week in the UK before going to France, and the
personnel at the airport activated it for me, plus I was able to use it in
the UK for internet already.
Regards,
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12-08-2023 08:46 AM
Hi @Tanguy
Did you receive a text when you arrived in France to purchase a roam like home add-on?
Leanne.
12-08-2023 08:48 AM - last edited on 12-08-2023 08:59 AM by Leanne_T
Hi,
Yes I did, but when I messaged PACK10, then YES, nothing happened. I tried
twice.
Regards,
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12-08-2023 08:55 AM
Hi @Tanguy
This is to activate a pack, to add the roam like home add-on you would need to use one of the following text messages:
Full details can be found in Pay As You Go charges for roaming in the EU.
Leanne 🙂
12-08-2023 08:57 AM - last edited on 12-08-2023 08:59 AM by Leanne_T
Hi,
this is noted will try this
thank you
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