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EE want except process my visa card .

g7iq
Established Contributor
Established Contributor

‎17-12-2025 11:02 AM

STRANGE  but since windows 11 come out  nov 2025 ,   GO  to top up  EE  top up .  ONLINE   £5 top up .  EE  want except  my barclays visa card .   SAYS , opps problem try again .   GIRL ON 150  EE  help line could not answer why .  WHATS  going on  card worked ok before   win  11,   came out  both on no 360 pay number  & pay on line .  YES i still  use wind 10 with option security updates .   CARD  works ok on likes  EBAY . WORKED  with ee till now dec 2025   

0 Helpful
16 REPLIES 16
Northerner
EE Community Star
EE Community Star

‎17-12-2025 11:07 AM

Hi @g7iq 

Have you tried the EE app?

Thanks, 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎17-12-2025 12:10 PM

Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Win 11 been around since 2021.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
g7iq
Established Contributor
Established Contributor
In response to Northerner

‎17-12-2025 12:26 PM

DONT  have use apps / or smart phone  basic phone doro 1370  text phone calls only no wifi / or iternet .  JUST  base pc windows 10   2. 8 ghz prosses, 8 mb ram ,  240 disc drive .  .NO  web cam etc. 

0 Helpful
g7iq
Established Contributor
Established Contributor
In response to XRaySpeX

‎17-12-2025 12:30 PM

THATS problem  FAST TOP UP////  want except my visa debt . COMES UP  TOP UP = OPPS THERES PROBLEM TRY AGAIN .  RANG  150 , topped upover phone ok .   SYSTEM FAULT  FAST TOP UP ???. 

0 Helpful
Rach_H
EE Community Support Team
In response to g7iq

‎17-12-2025 04:28 PM

Hi @g7iq,

Welcome back to the Community!

I'm sorry to hear about the trouble you're having topping up. Are you able to try using the same page on a different browser, to see if this resolves the issue you're seeing?

Rach

g7iq
Established Contributor
Established Contributor
In response to Rach_H

‎18-12-2025 09:17 AM

YES tryed several browsers , opera , google, microsoft .   NONE  work now but did 2 mouths back 

0 Helpful
Rach_H
EE Community Support Team
In response to g7iq

‎18-12-2025 12:23 PM

Are you able to use the EE app, as @Northerner has advised, @g7iq?

Rach

g7iq
Established Contributor
Established Contributor
In response to Rach_H

‎18-12-2025 02:11 PM

AS said iam old school  DONT Have/ use smart phone apps , BASIC  key pad phone on 2 g /ee   no internet , no wifi .   I  USE    BASIC  home pc  only   4 internet ,  windows 10   extended     security to oct 2026 .    2. 8 ghz , 240 gb hdd, 8 mb ram .  no web cam . CAN  connect to web  EE  site  CAN  put in  uk  visa card details  all ok fine  WANT  up load  card to main EE SITE  . KEEPS  come  up   OPS  ERROR  TRY AGAIN . TRYED  several browsers ,  only happened in last 1 mouth 4 weeks , since last top up . 

0 Helpful
Rach_H
EE Community Support Team
In response to g7iq

‎18-12-2025 02:42 PM

Are you able to try logging into the your online account and making a payment there @g7iq? 

Rach