EE text threatening disconnection for non-use

[Cugullade1]

Just received a text message to inform me that as I haven't made a chargeable call / text within the last 6 months, EE are going to cancel my remaining credit and disconnect me within 3 months. I'm in my account portal online right now and can see that I have been 'charged' £0.70 for a call I made on 19th April 2024 (20 days ago), so wondering how it can be that I have received this text! As I'm in France for a while, I don't really want to call 150 as I may be charged for the privilege of reporting this error. This seems to be the only way to make contact with EE to resolve this, other than writing a letter (do people still do that??). Any suggestions anyone?

Thanks

Mark

[XRaySpeX · Accepted solution]

Are you still able to send texts?

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[Cugullade1]

Thank you for the helpful Skype tip 🙂 Just off the free call and my problem should now be resolved!

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.