EE blocking my additional payer authentication when topping up

[HW2211]

Hello, I have a pay-as-you-go sim card, and I usually purchase an EE pack that auto-renews each month. 

EE stopped auto-renewing my pack, so I went into my account to purchase the pack and start auto-renewing the top-ups again. This was fine until I put in my bank details and couldn't authenticate my bank card. 

Once I put in my bank details, it says, "The content is blocked. Contact the site owner to complete your payment."

I have never had issues paying with this card before, but to ensure it wasn't my fault, I tried a different card from a different bank and received the same message. 

Could someone please give me some advice? Is this an issue with EE?

I really need to top up my sim, or it's useless, so any advice is welcome. Thank you. 

[XRaySpeX]

Are you using a non-UK bank card?

[Leanne_T]

Hi @HW2211 

Thanks for coming here. 

Have you tried clearing cookies and cache and opening a new web browser? 

Have you used this card previously? 

Leanne 🙂

[alun_o_parsons]

I have the exact same issue, the ridiculous thing is I used the same card to top up only in September, so just about four weeks ago. So frustrating, so idiotic!

[alun_o_parsons]

I am using a non-UK credit card, but I used the same card on 20 September, so exactly one month ago, and it worked just fine. I mean my money's as good as anyone else's despite it being foreign!

[Christopher_G]

Could you try clearing your cache/cookies and trying again please, @alun_o_parsons? Or try using a different device or browser?
Chris

[CarboMcoco]

I'm having the same problem. I'm using a UK bank card, and I've tried multiple different devices/browsers with no luck.

[Christopher_G]

Hi @CarboMcoco 

Could you try our Fast Top Up service? Let me know if it works any better.

Chris