EE are not renewing my weekly £1 pack

[JojoUK1]

Saturday morning my usual £1 pack was due to restart.  I got a text saying please top up.  I had topped up.  I phoned 150.  The guy said he'd added it manually.  I made a call and was charged.  I tried to call again but kept getting hung up on.  I got through today, Sunday.  The guy said that ee don't do the weekly plan anymore.  I said that I hadn't heard anything about that and I'm not happy.  I was nice enough to him, being the messenger.  He asked me what he could do and suggested putting me on a monthly plan.  I said I need something doing for now so that would work for now as there was nothing else he could suggest.  Anyway where do I stand?  Surely they can't just take my built up boosts from me. I had 125 minutes, 135 texts and 1010mb of data per week.  What he has now given me for 1 month is 360 minutes, 675 texts and 1.2G of data.  What are my rights here?  This hardly seems fair at all.  I built that up over years and years.  Thank you for your time 

[Leanne_T]

Texting BALANCE to 150, will let you know what is currently included @JojoUK1 

If this is not what you should have included you would need to call us on 150. 

Leanne.

[XRaySpeX]

What does your online MyEE say about your current Pack, allowances & credit? It'll be on the Home or My EE Mobile page.